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Frequently Asked Questions?
What is Flyer eSIM or Flyer electronic SIM card?
Flyer eSIM or Flyer digital SIM card is a digital sim card that allows you to connect to the internet from any country you travel. By using Flyer digital sim card data service, you can get local rates, affordable prices, and reliable internet service anywhere you go in the world.
How can I use Flyer eSIM?
You can purchase a digital SIM card from our website or download our mobile app. Before making a purchase please make sure your phone is eSIM compatible. We have a phone compatibility chart on our website, you can use it to check if your work will work with eSIM. You must also make sure your mobile phone is “unlocked” from your carrier. (Note: When you buy a device with a contract from a mobile operator, it is common practice for the mobile operator to lock the connectivity from any other supplier. In this case, your device will be considered “locked,” at least until your contract expires. You can check with your operator to see if there is anything you can do to unlock the eSIM in your device.)
Why should I use Flyer eSIM service?
Here are a few of the many reasons you should use Flyer eSIM:
- Add a local data plan when you travel outside of the country or region.
- Use eSIM for Data and keep your voice line separate.
- Hassle free and easy to install.
- Great rates and flexible plans.
- Excellent customer service.
How do I get my eSIM after payment?
You will receive an email with your QR code and set up instructions. Please check spam if you have not received it within 5-10 minutes.
How fast is the network speed?
4G/LTE service is available in most countries and continues to be covered in more countries.
Can I use tethering (Personal Hotspot)?
Yes, you can use your personal hotspot with your eSIM as long as it is supported by your device and the network.
When can I install my eSIM?
In order to know when you can install your eSIM, you must be aware of the activation policy. Most eSIMs will only activate at the destination once they connect to a supported network. On the other hand, there are eSIMs that will activate instantly as soon as they are installed, regardless of the location.
Are voice calls and SMS included?
Only data service is available.
Can I have multiple phones scan the same QR code?
No, but the same device can rescan the same QR code.
If I lost my eSIM QR code, what can I do?
Check your email or contact us for support.
Check your email or contact us for support. How to Set up eSIM for iOS?
- Purchase the eSIM data plan on our website.
- Receive the eSIM QR code by email and set up instructions.
- Set up your eSIM profile as follows:
- Go to your device [Settings] > [Cellular or Mobile Data] > [Add Cellular Plan].
- Scan the QR code provided by email.
- Tap [Add Cellular Plan].
- Choose [Secondary] Label and change the name to “eSIM.”
- Select the option for “Use eSIM for cellular data only” and tap [Continue].
- Select the option for ‘Use Primary as the preferred line’ and tap [Done].
- Check if the APN Name matches with the eSIM order: Tap on eSIM > [Cellular Data Network] > [APN].
How to Set up eSIM for Android?
- Purchase the eSIM data plan on our website.
- Receive the eSIM QR code by email.
- Set up your eSIM profile as follows:
- Go to your device [Settings] > [Network & Internet] > [Mobile Network].
- Tap “Download a SIM instead?” > Download your SIM > Tap [Next].
- Scan the QR code provided by email.
- Tap [Download] and [Done].
- Check if the APN Name matches with the eSIM order: Tap “eSIM” and tap [Advanced] > Tap [Access Point Names] > [APN].
What if my device is locked - carrier locked
You must check your eSIM’s activation policy. Before purchase:
- Search for the country you wish to buy an eSIM for
- Select the eSIM that you like
- Check the Additional Information
- Tap “Show more” to find the Activation Policy
After purchase:
- Go to My eSIMs> Details> Show more> Activation Policy
The activation policy will be either as follows
- “The validity period starts when the eSIM connects to any supported network(s)”: This means that you can install the eSIM before traveling without activating it. Once you arrive at the destination you can connect by turning on your eSIM line as long as the setup has been completed as advised on your eSIM installation page.
- “The validity period starts at the installation”: This means that your eSIM will activate instantly once installed, and hence, the validity period will start to run although you are not yet at the destination.
If you have any questions, please feel free to contact support.
How can I know when my eSIM will activate?
You must make sure your mobile phone is “unlocked” from your carrier. You can contact your service provider to find out if your device is locked to their network. Depending on the expiration or your contract and local laws you maybe able to get the device unlocked by the carrier. (Note: When you buy a device with a contract from a mobile operator, it is common practice for the mobile operator to lock the connectivity from any other supplier. In this case, your device will be considered “locked,” at least until your contract expires. You can check with your service provider/operator to see if there is anything you can do to unlock the eSIM in your device.)